Unopened products:

If you’d like to return your products – get in touch with us at hello@naturalmente.co.za with your order details within 7 days of receiving your order and let us know why. To be eligible for a return, your item must be in the same condition you received it, unopened or unused and in its original packaging (i.e., saleable condition). If the reasons for return are valid, please ship unopened products back to us within 7 days of receiving your order, bearing all return shipment costs.

Please send any products for return or exchange to:

Naturally Lovely T/A Naturalmente SA

Office 3 (2) The Village Gate

Beach Crescent

Hout Bay

7806

If you are returning the item because it is not suitable we will refund you, less the courier fee once the item has been returned to us and our team has confirmed that the item is in a saleable condition.

Refunds are dealt with on a case-by-case basis and are generally processed within 5-7 working days.

Please contact us at hello@naturalmente.co.za first to start the return process Please include a copy of your receipt (or a note with your order number (SK…), name, email address, phone number, photos) and your reason for returning the product(s). If your return is accepted, we will follow up with details and next steps where to send your package or provide your with a return shipping label. Products that are sent back to us without first requesting a return will not be accepted.

We recommend that you send your return or exchange via reputable courier companies to ensure prompt delivery. Shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your item. We cannot guarantee that we will receive your returned item, so please keep the tracking information for your package if needed.

Your refund will be processed after the products have been received, reviewed, and approved for return. You will receive a return confirmation email once your refund has been processed. Please allow 5-10 business days for the refund (excluding all shipping charges) to reflect in your account.

Returns for orders paid by gift cards or a promotional code will be processed to a new gift card that will be emailed to the customer’s original email.

If your return has been rejected we will notify you via email.

Please note: Only items purchased on www.naturalmente.co.za may be accepted for return. If you purchased your Naturalmente product at any one of our authorized retailers, please contact them for assistance.

Order Cancellations & Modifications

If you would like to cancel an order, please email us on hello@naturalmente.co.za immediately. We process orders as quickly as possible and may not be able to accommodate your request but will do our best to assist you.

If you need to update your shipping address, please send an email to hello@naturalmente.co.za

Exceptions/Non-returnable Items

1. Only products purchased on www.naturalmente.co.za may be returned.
2. Items purchased from another retailer are not eligible for a refund.
3. Original shipping and handling charges are non-refundable.
4. Opened products without before-and/or-after photos.
5. Items purchased with a discount or as part of a value set are not eligible for an exchange.
6. Items of the same price, excluding any discount, are eligible for an exchange.
7. Any products that are nearly empty, tampered and filled with other substances are not refundable.
8. Partial sets or bundles are not eligible for a return — only complete sets.
9. Items that have been damaged or lost from personal usage—dropped, stolen, spilled, mishandled, etc.—are not refundable.
10. Gift cards are not refundable.
11.  

Defective Goods

1. Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged or if you receive the wrong item, you can contact us at hello@naturalmente.co.za photos so that we can assess and revert.
2. Please do not discard your item. We may ask that you return it for quality assurance.