• Orders placed on www.naturalmente.co.za are shipped via our courier partners (e.g., The Courier Guy) from Cape Town, South Africa.
• We are unable to ship to P.O. boxes.
• Please carefully review your shipping information at checkout. If you’ve made an error or need to make a change, contact us as soon as possible at hello@naturalmente.co.za so we can assist and ensure you receive your order.
• Please note that address changes may result in additional charges.

Shipping Rates:

1. Enjoy FREE shipping on orders over R1800 (after discounts or promotions have been applied and excluding taxes).

2. A standard shipping fee of R150.00 applies to all other orders.

Order Processing

Orders are typically processed within 24 – 48 hours (Monday to Friday, excluding public holidays and weekends).

If you have any additional shipping questions, please contact us.

Delivery Times

• Orders are dispatched within 2 working days of receiving payment (unless otherwise stated).

• Courier delivery typically takes 1 – 5 working days, depending on your location.

• Deliveries occur Monday to Friday, between 9:00 AM and 5:00 PM.

• No deliveries are made on weekends or public holidays.

• Delivery to main city centres takes 1 – 5 working days.

• Deliveries to remote areas may take up to 7 working days.

• Your delivery address should be one where someone you trust is available to receive the package. Anyone at the delivery address may accept the order. We consider delivery successful if someone at the delivery address signs for the package, even if it’s not the person who placed the order.

Important Note

Occasionally, unforeseen circumstances such as adverse weather or road closures may delay delivery. Please note that a ‘late’ delivery is not grounds for a refund or cancellation of your order.

If your order has not arrived after the estimated delivery timeframe, please contact us with your order number so we can investigate and assist you further.